A Capabilities Analysis of E-Fulfilment Businesses: transformation in the logistics industry

<body> <table width="100%"> <tr> <td align="center"> This page requires frames. <a href="http://dl.acs.org.au/index.php/ajis/article/viewArticle/77">Click here</a> for the non-frames version. <p>Non-frames version <a href="http://dl.acs.org.au/index.php/ajis/article/viewArticle/77">available</a>.</p> </td> </tr> </table> <h1>A Capabilities Analysis of E-Fulfilment Businesses: transformation in the logistics industry</h1> <h2><i>Janice Burn, Paul Alexander</i></h2> <h3>Australasian Journal of Information Systems</h3> <h4>Abstract</h4> <div>This paper reports on the evaluation of practices of 48 leading e-fulfillment suppliers in the UK. Initial findings suggest that while a comprehensive model of e-fulfilment is validated these organisations are also providing services not previously recognised as e-fulfilment capabilities by the literature. This leads to the development of a staged model of transformation, which implies that the industry will embrace radical change in some sectors and lead to a new definition of e-fulfillment businesses. More in depth investigation leads to a proposed definition, and a methodology to measure the degree of transformation.</div> </body>